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Purchase policy

1. Delivery policy on special dates

Although we do our best to deliver the order on time, for special dates such as Valentine's Day, Mother's Day and other holidays, unforeseen circumstances may occur that lead to delays.

If we are unable to deliver your order on the requested date, we will deliver it as soon as possible on the first available date and refund the delivery fee. In this situation, we cannot refund the order amount.

2. Changes to requested delivery date and delays

If your order does not arrive on the requested date, we will refund the delivery fee, but we cannot refund the full amount of your order.

Please note that we do not issue refunds if the package does not arrive on time due to circumstances beyond our control (if the recipient is not at home at the time of delivery, for example).

If delivery cannot be made because the chosen date is a local holiday, your order will be delivered on the next working day. In this situation, we are unable to offer any kind of refund or send you a new product.

3. Incorrect or incomplete delivery information on the customer's order form

During the purchase process, please verify that the address provided is correct and complete. We recommend that you check all fields to avoid delivery problems and any other inconvenience.

If we cannot deliver the order to its recipient because the address is incorrect or incomplete, we cannot offer any kind of refund or resend. However, our team will contact you to try to resolve and get the correct details.

4. Deliveries to institutions or hotels

If you want to send flowers to someone staying at a hotel, be sure to include the name of the person who made the reservation and the room number (if you know it).

We will do everything in our power to ensure that the bouquet reaches its recipient, but we cannot guarantee delivery if we do not know the conditions for receiving the delivery at the destination. If delivery cannot be carried out for one of these reasons, we cannot offer any kind of refund or resend.

5. Product refused by recipient

No one can say no to a beautiful bouquet of flowers, but if for whatever reason the recipient does not accept the flowers, we cannot offer any kind of refund or resend.

6. Quality policy

We prepare our bouquets manually and select only the freshest flowers. While we strive to ensure that your bouquet is as similar as possible to the original product photo, there may be some slight variations. Each flower varies from one another, working with flowers is very delicate and depends on the season, the climate and many other factors of nature that we cannot control.

Please note that the photo shows an example of these products and that the make or model you submit depends on availability. But don't worry, we'll make sure the item you receive is of similar quality to what's displayed on our website. If you receive a product that is slightly different from the original photo, but which meets the required quality standards, we cannot offer any kind of refund or send you a new product.

7. Product Replacement Policy

Occasionally, the florist preparing your order may not have one of the items or flowers listed in the bouquet description in stock, and will need to replace it with another product. Don't worry: we guarantee that the replacement will always be of equal or greater value than the product you chose. If our florist does not have stock of any of the extra products you ordered, we will send the order without this product and we will refund you with a voucher of the same value to be used in your next order. Our florist may need to make changes to the colors of some flowers, but we guarantee that the shades of the bouquet displayed on the site will be maintained.

Remember that the photo is for demonstration purposes only: we cannot guarantee that the colors of your bouquet will be exactly the same as the photo. For example, a rose bouquet may be lighter or brighter, but it will always be pink.